Select from the following list of Courses and Technical FAQs. Browse through these FAQs to find answers to commonly raised questions. If you’re a new customer of one of the services below, we encourage you to read through the relevant articles.
I haven´t received my login details yet.
Have you checked your Spam folder? Please look in the Spam folder and mark the email as ´no junk´ so that future emails land in your inbox.
I can´t log in. My login details aren´t working.
Try clearing your cache. To do this you simply need to delete the search history in your browser. Then try logging in again, it´s going to work this time. If it doesn´t please reset your password using the ´forgot your password´ link under the login form. If it still doesn´t work, please contact support and we´ll reset your password manually.
I can´t find the course(s) I signed up for.
You might have used a different email address for a previous purchase and now you have 2 accounts with us. Please check the confirmation email of your last purchase to see the login details.
You might also have ordered the course on one of Lone´s other websites. In this case, you need to get in touch with firstname.lastname@example.org.
The courses you have purchased on this website appear under the ´My courses´ tab and at the top of the page under the main menu. If you can´t see it there then please contact us and we’ll figure out what´s happening.
I suddenly stopped receiving ASK Lone webinar notifications and can´t access the recordings anymore.
With every course, you sign up for you get Free access to the ASK Lone membership for a certain amount of time.
Please check on the sign up page of each course how long the free membership lasts. After that, the access is denied and you will have to sign up for the paid membership.
If you feel this is not the case or you´re paying for the membership please get in touch.
How do I stop my paid ASK Lone membership?
To cancel your ASK Lone subscription please contact to support, we will manually stop your plan. It must be done with a minimum of two weeks before the payment. No refunds
Why won't my payment go through?
How do I get access to the next module of my course?
I received an email from Lone saying that I passed the test and will receive access to the next module, but I can´ see it in the membership area.
Lone personally checks the tests and sends an email to the students and the support team to let everybody know.
The support team will give access manually, therefore it might take a few hours or a day after you received Lone´s email, until you see the new module in your membership account. We appreciate your patience.
How do I redeem a coupon?
You just have to write the code in the coupon code field, then automatically the discount will be applied on your purchase.
How do I unsubscribe from your e-mails?
Breaking up is hard to do. We know that inboxes sometimes get a litle crowded, or maybe you feel like your interest in facial reflex therapy is changing, no worries! You can manage your subscription from the admin on your student account, you can also find the link to manage your subscription at the botom of any of our emails and newsletters.
However, if you still want to continue receiving our emails (Good choice!) or have changed your mind, we will always be here waiting for you. Feel free to fill out our subscription form, be in the know of the International Facial Reflex Therapy School by Lone Sorensen.
How do I change my password?
Reset your password is very easy! using the ´forgot your password´ link under the login form. If it doesn´t work, please contact support and we´ll reset your password manually.
How do I get a refund?
Thanks for shopping at facialreflextherapyschool.com
If you are not entirely satisfied or convinced with your purchase, we’re here to help.
You have 15 calendar days to ask for a refund from the date you bought it.
Please contact to support and we will be happy to help and proceed with the refund.
How do I redeem a coupon?
Can’t find what you’re looking for?
If you can´t find an answer please use the form below to get in touch with our customer support team. Please, feel free to write your messages in English, danish or spanish. Thank you